Support
- billing confusion
- cancellation tickets
Subscription businesses optimize for continuation.
The industry rewards asymmetry: easy to start, harder to stop.
For years, the downstream costs were fragmented across support,
finance, payments, CX, and engineering.
Most companies never saw the full picture.
That environment is changing.
Why now
The stakes have changed.
California strengthened automatic renewal requirements in 2025.
Colorado tightened online cancellation rules and raised the bar for recurring contracts.
In the UK, the DMCC regime expanded the enforcement toolkit around consumer subscription practices.
At the same time, processors and card networks are asking harder questions about consent, reminders, cancellation, and post-billing evidence.
Subscription risk is no longer isolated to a policy page or chargeback queue.
System fragmentation
Most subscription systems aren't built for accountability.
Did the customer consent?
Which disclosure did they see?
Was the reminder delivered?
Which cancellation flow was active?
Companies have data. They don't have durable proof.
Existing tools
Existing tools solve fragments.
| Category | What it handles |
|---|---|
| Analytics | Measures behavior after the fact, not proof at the moment of consent. |
| Email platforms | Send reminders and campaigns, but do not verify the full lifecycle state. |
| Payment processors | Authorize charges and surface disputes, with limited context around customer experience. |
| Chargeback tools | Respond once a dispute exists, after revenue and trust have already been damaged. |
| Legal policies | Document intent, but do not show what an individual customer actually saw or did. |
| ISRIT | Subscription observability for recurring billing systems. |
Product
What ISRIT is building
- Explicit consent capture and logging
- Renewal reminder delivery and logging
- Cancellation flow auditing
- Durable evidence trails
- Lifecycle tracking
- Continuous monitoring
Current beta
Seeking early partners
We are currently working with a limited number of SaaS companies, membership businesses, subscription ecommerce brands, and recurring billing platforms.
Through
- fixed-scope audits
- lifecycle reviews
- design partnerships
Contact